Terms and Conditions

Welcome to Wonderbox! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or interacting with our services. If you do not agree with any part of these terms, please do not use our website.

1. General Information

Wonderbox is an online platform that sells a variety of products. The following Terms and Conditions govern your use of our website, products, services, and all associated content.

2. Products and Services

  • Product Availability: All products listed on our website are subject to availability. We reserve the right to limit quantities of any items or modify product descriptions at our discretion.
  • Pricing: All prices are displayed in US Dollars (USD). We strive to ensure that all pricing information is accurate, but we reserve the right to correct any errors and adjust prices as necessary.
  • Product Descriptions: We make every effort to display accurate descriptions, images, and specifications for each product. However, we cannot guarantee that the descriptions or images will be 100% accurate or error-free.

3. Ordering and Payment

  • Order Process: By placing an order through our website, you are making an offer to purchase the product(s) in your order. We reserve the right to accept or decline your order at our discretion.
  • Payment: We accept payment through Cash on Delivery (COD) or WHISH payment. For online payments, please contact us, and we will provide a secure payment link.
  • Order Confirmation: Once we have received your order, we will send you an order confirmation. This does not constitute an acceptance of your order, and we reserve the right to cancel it at any time.

4. Shipping and Delivery

  • Delivery Areas: Wonderbox delivers within Lebanon. We estimate delivery within 2 days for Beirut and up to 4 working days for areas outside of Beirut (excluding weekends and public holidays).
  • Shipping Charges: Shipping charges are as follows:
    • Inside Beirut: $3
    • Outside Beirut: $4
  • Delivery Partners: We use Sakrexpress for our deliveries. You can track your order via their tracking system at Sakrexpress Tracking.
  • Shipping Limitations: Delivery times are estimates and are subject to delays beyond our control, including issues with our delivery partners.

5. Cancellation and Exchanges

  • Order Cancellation: You may cancel your order before it has been processed by contacting our customer service team at 81222401. Orders cannot be canceled once they have been shipped.
  • Exchanges: We allow exchanges within 7 days of receiving your order, provided the product is unused, in its original packaging, and in the same condition as when it was received. You will be responsible for any additional shipping charges related to the exchange.
  • Wrong or Defective Products: If you receive a wrong or defective product, please contact customer service at 81222401. We will address the issue and assist you with a resolution.

6. Privacy and Security

  • Personal Information: By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  • Security: We use secure technology to protect your personal and payment information. However, we cannot guarantee that data transmission over the internet is completely secure.

7. Intellectual Property

All content on the Wonderbox website, including text, images, logos, graphics, and designs, is the property of Wonderbox or its licensors and is protected by copyright and intellectual property laws. You may not use, copy, or distribute any content without prior written permission.

8. Limitation of Liability

  • Website Access: We make every effort to ensure that our website is available and functional. However, we cannot guarantee uninterrupted access, and we are not liable for any downtime or technical issues.
  • Product Use: Wonderbox is not liable for any damages, injuries, or losses resulting from the use of our products, except where liability cannot be excluded by law.
  • Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Lebanon. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Lebanese courts.

10. Amendments to Terms

Wonderbox reserves the right to update, modify, or change these Terms and Conditions at any time. Changes will be posted on this page with an updated date. By continuing to use our website after such updates, you agree to the revised terms.

11. Contact Us

If you have any questions or concerns regarding our Terms and Conditions, please contact us at:

Wonderbox
Phone: 81222401
Email: orders@wonderboxlb.com

Thank you for shopping with Wonderbox!