Privacy Policy

At WonderBox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our services.

1. Information We Collect:

When you use our website, we may collect the following information:

Personal Information (This may include):

  • Your name
  • Email address
  • Phone number
  • Delivery address
  • Order details
  • Payment-related information

We collect this information when you place an order, contact us, or interact with our services.

Website Usage Information

We may also collect information such as:

  • Your Internet Protocol address
  • Browser and device type
  • Pages viewed
  • Time spent on the website
  • Website traffic and browsing activity

This information helps us understand how customers use our website and improve its performance.

2. How We Use Your Information:

We may use your information to:

  • Process and deliver your orders
  • Confirm payments and order details
  • Contact you regarding your purchases
  • Respond to inquiries and customer service requests
  • Improve our website, products, and services
  • Prevent fraud and protect website security
  • Send promotional offers or updates when you have agreed to receive them

You may unsubscribe from marketing communications at any time.

3. Payment Information:

Payments may be processed through secure third-party payment providers.

WonderBox does not store or have direct access to sensitive payment details, such as full credit card numbers. Payment transactions are handled securely by the selected payment provider.

4. How We Protect Your Information:

We use appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss or misuse
  • Disclosure
  • Alteration
  • Destruction

While we take reasonable steps to protect your information, no online system can guarantee complete security.

5. Sharing Your Information:

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted service providers that support our operations, including:

  • Delivery companies, such as Sakrexpress
  • Payment providers
  • Website hosting and technical service providers
  • Customer communication platforms

These providers may only use your information to complete the services requested by WonderBox.

We may also disclose information when required by law or to protect our legal rights.

6. Cookies:

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Maintain your shopping cart
  • Improve website functionality
  • Understand website traffic
  • Provide a better browsing experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights:

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information, where applicable
  • Stop receiving marketing communications
  • Ask questions about how we use your information

To submit a request, contact us at orders@wonderboxlb.com.

orders@wonderboxlb.com.

8. Data Retention:

We keep your personal information only for as long as necessary to:

  • Process your orders
  • Provide customer support
  • Meet accounting and legal requirements
  • Resolve disputes
  • Protect against fraud

9. Third-Party Links:

Our website may include links to third-party websites or services.

WonderBox is not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy:

We may update this Privacy Policy when necessary.

Any changes will be published on this page. Continued use of our website after an update means that you accept the revised policy.

11. Contact Us:

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

WonderBox
Email: orders@wonderboxlb.com

By using the WonderBox website, you acknowledge that you have read and understood this Privacy Policy.