At WonderBox, customer satisfaction is important to us. If there is an issue with your order, we are happy to offer an exchange under the conditions below.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order.

To qualify for an exchange:

• The item must be unused, unopened, and in its original condition.

• The item must be returned in its original packaging with all accessories, manuals, and tags.

• Proof of purchase or the order number is required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or a short video showing the product and its packaging.

Once your request is reviewed and approved, we will arrange an exchange at no additional cost.

Exchanges

Products may only be exchanged for:

• A defective or damaged item.

• An incorrect item received.

• A different size or color, subject to product availability.

If the requested replacement is unavailable, store credit equal to the value of the purchased item may be issued.

No Returns or Refunds

WonderBox does not offer returns for refunds.

All sales are final. We do not provide cash refunds or refunds to the original payment method.

Exchange Shipping

If the exchange is due to a damaged, defective, or incorrect item, WonderBox will cover the shipping cost.

If the exchange is requested for another size, color, or a change of preference, the customer is responsible for the shipping charges.

How to Request an Exchange

Please contact our customer support and provide:

• Your order number.

• Your full name.

• Your phone number.

• The reason for the exchange.

• Photos if the item is damaged or incorrect.

Our team will guide you through the exchange process.

Contact Us

For exchange requests or questions, please contact us through our website, WhatsApp, or email.